Social → Reviews brings together business-review tools in enabled Noticestry One workspaces. Business reviews are separate from Social content Approvals and email campaign sign-off.

Choose the view

• Published Reviews shows synchronized Facebook and Google Business reviews from connected accounts.
• Review Links manages the available review-request links.
• Private Feedback handles feedback submitted through the workspace's private-feedback flow.

Confirm the workspace and intended business location before sharing a review link or replying.

Choose Published Reviews, Review Links, or Private Feedback. Refresh status and filters apply to the current review view.

Read published reviews

1. Open Published Reviews.
2. Use Platform and Account to select the intended business.
3. Filter by minimum/maximum rating or reply status, then choose the sort and order.
4. Review the actual review text, provider, account, date, and any existing reply.
5. Use Open where available to inspect the native business listing.

Review count and average rating describe the synchronized dataset. They should not be assumed to represent every historical review on the provider.

Refresh and reply

Use Refresh to request current reviews and check Last updated and any account failures. Existing reviews remain visible when some accounts cannot refresh; read the warning rather than treating retained rows as fresh.

Where supported and enabled, choose Reply, write the response, and review it before Send reply. Replies are public provider actions. Use Edit reply to update an existing supported response. If a control says Refresh needed, restore the provider mapping first.

Reply deletion is provider-specific; do not assume it is available on every platform. Check the resulting state and the native listing after a reply or update.

Review links and private feedback

Use the corresponding tabs to manage the workspace's available links and feedback. Inspect the destination before distributing a link. A private-feedback submission is not automatically a published Google or Facebook review, and a content-approval link is not a business-review request.

If reviews are missing

Check the selected business, filters, connection permissions, sync state, and pagination. Facebook and Google Business connections are required for their published-review data. Contact support with the business, provider, selected view, and error when refresh cannot resolve the issue.